We’re changing the way service centers operate
Shop Track was born out of a real-world need to bring order and consistency to the often chaotic, paper-and-spreadsheet-driven workflows of marine service centers. Our founders saw firsthand how manual systems made it difficult to keep track of ongoing projects, prioritize technician assignments, and stay in sync with customer communications. By replacing scattered notes and spreadsheets with a streamlined digital interface, we aim to help service centers operate more efficiently, reduce errors, and respond faster to customer needs. We’re passionate about elevating the marine service industry through modern, user-friendly technology that keeps everyone on the same page—from the back office to the dock.
Our mission
Our mission is to empower marine service centers with an intuitive, user-friendly platform that transforms work order management, technician scheduling, and customer communications into a seamless digital experience. By eliminating paper-driven inefficiencies and enabling transparent collaboration, we aim to help every service center navigate projects more effectively, deliver exceptional customer service, and ultimately chart a course toward sustained growth and success.
Our values
Shop Track is committed to delivering a SaaS platform that fundamentally improves the way marine service centers operate. Our values shape every aspect of our work, from product development to daily interactions with customers. Below are six core values we live by:
- Efficiency
- We streamline processes to eliminate unnecessary paperwork and confusion, helping service centers focus on what matters most—delivering quality work on time.
- Reliability
- Our platform is built to perform consistently, providing dependable tools and support so technicians and office staff can operate without disruption.
- Innovation
- We stay at the forefront of technology to bring new features and improvements, ensuring marine service centers are equipped with modern, evolving solutions.
- Collaboration
- We believe in teamwork and partnership, both within our company and with our customers, to create a platform that truly meets the industry’s needs.
- Transparency
- Through clear reporting and communication tools, we empower service centers to foster open dialogue with technicians, vendors, and customers alike.
- Customer Success
- We measure our success by the success of our users, offering comprehensive support and resources so every marine service center can maximize its potential.