Shop Track Privacy Policy

2.1 Personal Information

We may collect information that identifies you as an individual (“Personal Information”), including but not limited to:

• Name and contact details (email address, phone number)
• Company or service center name
• Billing and payment information
• Username and password for account access

2.2 Technical and Usage Data

We automatically collect certain technical information when you use our Services, including:

• Device and browser information (e.g., IP address, operating system, browser type)
• Usage statistics (e.g., access times, pages viewed, features used)
• Unique device identifiers, cookies, and similar tracking technologies

2.3 Customer Data

In providing our Services, we may also receive data you input or upload, including work order details, technician schedules, customer information, quotes, invoices, and other related data. You are responsible for ensuring that you have the appropriate consents and permissions to share Customer Data with us.

We use the information we collect for various purposes, including:

• Providing and Improving Services: To operate, maintain, and enhance our platform, personalize your user experience, and deliver customer support.
• Billing and Payments: To process payments through our integrated payment solutions (e.g., Square) and manage billing-related issues.
• Communication: To send you service updates, security alerts, and account-related messages.
• Analytics and Insights: To evaluate usage patterns and improve our Services, we may analyze aggregated or anonymized data.
• Third-Party Integrations: To facilitate integrations with vendors, inventory systems, and AI-based tools like OpenAI (for language processing or similar functionalities) as requested or enabled by you.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

We may share or disclose your information in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, data hosting, analytics, and customer support.
• Integrations: If you choose to enable or use third-party integrations (e.g., Square, vendor inventory APIs, OpenAI), we share only the data required to facilitate the requested features. Your use of these integrations is governed by their respective privacy policies.
• Business Transactions: In the event of a merger, acquisition, reorganization, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction.
• Legal Obligations: We may disclose information when required by law or in response to valid legal requests (e.g., subpoena, court order).
• Protection of Rights: We may disclose information to protect our rights, property, or safety, and that of our users or the public, as required or permitted by law.

We and our partners may use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. This information helps us provide a better user experience, improve our platform, and analyze trends. You can usually set your browser to refuse some or all browser cookies, or to alert you when cookies are being sent. However, disabling cookies may affect some features of our Services.

We implement commercially reasonable security measures to protect your Personal Information from unauthorized access, disclosure, or use. These measures include technical, administrative, and physical safeguards. While we endeavor to protect your information, no security system is impenetrable. We cannot guarantee the absolute security of our systems.

We retain Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. We may retain aggregated or anonymized data indefinitely for analytics and reporting purposes.

Our Services are not directed to individuals under 16 years of age. We do not knowingly collect Personal Information from anyone under the age of 16. If we become aware that we have inadvertently received Personal Information from a child under 16, we will delete such information from our records.

Shop Track is based in [Insert Country/Region]. If you are accessing our Services from outside this region, please be aware that your information may be transferred to and processed in countries that may have different data protection laws than your country of residence. We will take appropriate measures to ensure that your Personal Information remains protected.

Depending on your jurisdiction, you may have certain rights regarding your Personal Information, such as the right to access, correct, or delete it. You may also have the right to object to certain processing or withdraw your consent. To exercise these rights, please contact us using the information provided in the “Contact Us” section. We will respond to reasonable requests and comply with applicable laws.

Our Services may contain links to third-party websites, plugins, or applications. We are not responsible for the privacy practices of such third parties, and we encourage you to read their privacy policies before providing any information.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. When we do, we will revise the “Effective Date” at the top of this page. If the changes are material, we will provide you with additional notice (e.g., by email or a prominent notice on our platform). Your continued use of our Services after such updates indicates your acceptance of the revised Privacy Policy.

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Shop Track, LLC.
Email: privacy@shoptrack.it