Before & After: A Marine Shop’s Journey from Manual to Modern

At Bayside Marine, the crew was no stranger to long days and hard work—but they were constantly playing catch-up. Sticky notes taped to monitors, work orders stained with grease, phones ringing off the hook. Every task took longer than it should, and no one could confidently say what stage a job was in.

That all changed when they decided to digitize their operations with ShopTrack. Here’s how they went from chaos to control—and what your shop can learn from their journey.

Before: Paper-Heavy and Process-Light

• Quotes written by hand and often misplaced
• Technicians walking back and forth to the front office for updates
• Customers calling repeatedly asking for job status
• No way to track job history or repeat issues
• End-of-day invoicing bottlenecks with missing info

The service advisor was stressed. The techs were frustrated. And customers? They were getting tired of the “we’ll check and call you back” routine.

The Turning Point

After one too many mix-ups, the shop owner took action. They demoed ShopTrack, brought the team in for a quick onboarding, and started with just one service lane using the platform.

The results were almost immediate. Suddenly, jobs had clear statuses. Techs could check their assignments without leaving the bay. Customers were updated without a single call.

After: Streamlined, Synchronized, and Scalable

• Digital work orders with real-time updates from any device
• Clear job statuses visible to the whole team
• Customer communications sent automatically with updates
• Photos and notes attached to each job record
• Invoices generated with a single click

What once took hours now takes minutes. And the shop has grown—not just in revenue, but in morale, reputation, and repeat business.

Take the First Step

Your shop doesn’t have to be stuck in manual mode. With tools built specifically for marine service, ShopTrack helps you modernize without overwhelming your team. Like Bayside Marine, you can start small—and win big.