Team & Role Management
Control Who Sees What Across Your Entire Marine Operation
Running a marine service center means coordinating people with different responsibilities -- from front-desk advisors to dockside technicians to shop managers. Shop Track gives you a purpose-built role and permission system so every team member sees exactly what they need and nothing they do not. Seven built-in roles, 18+ granular permission modules, and unlimited user seats on every plan -- no per-user fees, ever.
- 7 Built-In Roles
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From Superadministrator and Administrator down to Technician, Limited User, and Customer -- each role is pre-configured with sensible defaults for marine service operations. Assign roles in seconds and customize permissions as your shop evolves.
- Granular Permissions
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18+ permission modules with individual create, read, update, and delete toggles per role. Control access to work orders, customers, vessels, financials, reports, and more -- down to the specific action level.
- Unlimited Users, Zero Per-User Fees
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Add your entire crew without worrying about per-seat pricing. Every Shop Track plan includes unlimited users so your boatyard, marina, or marine shop can grow without surprise costs eating into your margins.
Role-Based Access Control
The Right Access for Every Role in Your Shop
Marine service teams are not one-size-fits-all. Shop Track provides a structured role hierarchy with granular permission controls, so your administrators manage the business, your technicians focus on repairs, and your customers see only their own vessel information.
- Purpose-Built Role Hierarchy. From Administrator to Technician to Customer, each role sees only what they need. No over-sharing, no under-sharing. Seven pre-configured roles cover every position in a marine service center, so you can onboard staff in seconds and know they have the right level of access from day one.
- Granular Permission Control. 18+ permission modules with individual create, read, update, and delete toggles per role. Need a Service Advisor who can create work orders but not delete them? A Supervisor who can view financials but not edit billing? Dial in exactly the access each position requires.
- Unlimited Team Members. Add your entire team without worrying about per-seat pricing. Every Shop Track plan includes unlimited users -- whether you have 5 technicians or 50, the cost stays the same. Scale your crew as your marine operation grows.
- Role-Based Dashboards. Each role gets a tailored dashboard experience. Managers see financials and shop-wide metrics, technicians see their assigned jobs and time clocks, and service advisors see customer action queues -- everyone lands on exactly what matters to their day.
- Multi-Location Staff Assignment. Assign users to specific shop locations for organized multi-site operations. Whether you run multiple boatyards, a marina with satellite service bays, or seasonal overflow locations, Shop Track keeps your staff assignments clean and your reporting accurate.
Whether you are a single-location boatyard with a tight crew or a growing marine service network with dozens of staff, Shop Track's team management tools give you the structure and flexibility to run your operation securely. Stop sharing one login across the shop and start giving every team member the access they actually need.
Ready to Organize Your Team?
Give Every Role the Right Access from Day One
Join marine service centers, boatyards, and marinas that trust Shop Track to manage their teams with built-in roles, granular permissions, and unlimited user seats. Start your free trial and see how easy it is to onboard your entire crew.