Media & Attachments

Document your work with photos, videos, and files. Media attachments provide valuable evidence of condition, work performed, and serve as references for future service.

Why Attach Media?

Attaching media to work orders helps with:

• Before/After Documentation - Show the customer what you fixed
• Proof of Work - Document completed repairs and installations
• Condition Records - Note existing damage or wear
• Part Numbers - Photograph part labels for easy reordering
• Customer Communication - Share photos with customers to explain issues
• Training - Build a library of reference images for your team

Supported File Types

ShopTrack supports various media types:

Uploading Media

To upload media to a work order:

1. Open the work order
2. Click the Media tab
3. Click + Upload Media
4. Select files from your device or drag and drop
5. Add optional descriptions
6. Click Upload

Uploading from Mobile

When using ShopTrack on a mobile device, you can take photos directly:

1. Tap + Upload Media
2. Choose Take Photo or Record Video
3. Capture your media
4. Review and upload

Organizing Media

Adding Descriptions

Add descriptions to media files to explain what they show. This is especially helpful for:

• Identifying which component is shown
• Noting whether it's a before or after photo
• Explaining what issue is documented

Categorizing Media

Tag media with categories for easier organization:

• Before - Condition before work began
• After - Completed work
• Damage - Pre-existing or discovered damage
• Part - Part numbers, labels, or components
• Inspection - Survey or diagnostic findings

Viewing Media

Media files are displayed in a gallery view:

Click any image to view it full-size. Use the arrows to navigate between images in lightbox mode.

Downloading and Sharing

To download or share media:

• Download Single File - Click the download button on any media item
• Download All - Download all work order media as a ZIP file
• Share Link - Generate a shareable link for customer access

Deleting Media

To remove media from a work order:

1. Find the media file in the gallery
2. Click the Delete button
3. Confirm the deletion

Media Gallery

Access all uploaded media across all work orders from the Gallery section in the main navigation. This provides a searchable, filterable view of all media.